When Returning Instruments to BSI

When returning instruments to our factory for calibration, maintenance, or repair, please contact BSI's technical support staff at support@biospherical.com to receive a Return Material Authorization (RMA) number. 

This RMA number MUST BE CLEARLY MARKED ON THE OUTSIDE OF EACH PACKAGE. 

Export customers should label the package "Goods of U.S. Manufacture Being Returned to Factory for Repair" to avoid unnecessary Customs charges.

In addition, to allow us to fully evaluate your system's operation, we recommend returning the entire system (i.e., deckbox, cables, etc.) to our factory. In the event that it is not feasible to return the entire system, please contact BSI's technical support staff at support at biospherical.com for advice.